Privacy Policy

Studible ("Studible", "we", "us", or "our") is an online learning platform built by Noetic Labs for secondary school students in Botswana. This policy explains what personal information we collect when you use our website (studible.co.bw) or our learner app (app.studible.co.bw), how we use it, and the rights you have over it.

For any privacy-related question, contact us at hello@studible.co.bw.

We only collect the data we need to run Studible. In practice that means:

Information you provide

• Account details: your name, email address, student ID (where applicable), and password.
• Profile information: optional details such as your school, grade, or subjects you're studying.
• Payments: when you subscribe, payment is processed by our payment provider; we receive confirmation of the transaction but we do not store full card details on our servers.
• Messages you send us: email or support enquiries sent to hello@studible.co.bw.

Information generated as you use Studible

• Learning activity: microlessons you open, answers you give, quiz scores, mastery percentages, sub-skill performance, time spent, and streaks.
• Chat transcripts: messages you send to Thuto AI and the responses you receive.
• Device and log data: IP address, browser type, device type, referring pages, and timestamps, collected automatically to keep the service secure and diagnose problems.
• Cookies and similar technologies: small files stored on your device for login and preferences. See section 6.

We use your data for the following purposes:

• To provide the service: show you the right courses, remember your progress, run the adaptive engine that routes you to the next best lesson.
• To power Thuto AI: to generate answers to your study questions (see section 5).
• To process payments for subscriptions you purchase.
• To communicate with you about your account, service changes, support requests, and (only with your consent) occasional product updates.
• To improve Studible: understand which features are working, fix bugs, and build better content. Where possible we use aggregated and anonymised data for this.
• To keep the service safe — detect abuse, fraud, and misuse.
• To meet legal obligations — for example, tax records, or responding to lawful requests from public authorities.

Our lawful bases for processing include performance of our contract with you, your consent (where required), our legitimate interests in running and improving the service, and compliance with legal obligations.

Studible is designed for secondary school students. Many of our users are under 18, and some are under 13. We take this responsibility seriously.

• If you are under 18, you should have your parent or guardian's permission before creating an account and paying for a subscription.
• Parents or guardians can contact us at hello@studible.co.bw at any time to review what personal data we hold about their child, request changes, or ask that the account be deleted.
• We do not knowingly serve targeted advertising to under-18s and we do not sell children's data to any third party.
• Where we process data on behalf of a school, the school is the data controller and we act as a processor under their instructions.

Placeholder: we will publish a dedicated Parental Consent Form and details of how parents can manage consent here after legal review.

To provide the Thuto AI tutor and to run Studible securely, we share limited data with carefully selected service providers who act as our data processors. These include:

• AI model providers (e.g. Anthropic, OpenAI) — we send your chat messages to an AI model so it can generate a response. The AI model does not train on your conversations, and the provider is bound by their own privacy and security commitments.
• Hosting and infrastructure (e.g. Cloudflare, our cloud provider) — to host the website, the app, and our databases.
• Payment processor (e.g. Placeholder — our chosen provider) — to accept and settle payments in Botswana Pula.
• Analytics (e.g. Placeholder — our chosen analytics provider) — to understand how the product is used, with IP addresses truncated or pseudonymised where supported.
• Email delivery — to send account and transactional emails.

We do not sell your personal data to anyone, and we do not share it with advertisers.

We use a small number of cookies and similar technologies:

• Essential cookies: needed to keep you logged in, remember your preferences, and keep the site secure. These cannot be turned off in our system.
• Analytics cookies: help us count visits and understand which pages are used. You can disable these via your browser or the consent banner (once enabled).

We do not use third-party advertising cookies. You can clear or block cookies at any time through your browser settings; doing so may break parts of the service (for example, you'll need to log in every time).

• Account data: for as long as your account is active. If you ask us to delete your account, we will do so within 30 days, except where we're required by law to retain certain records (for example, financial records).
• Learning activity and mastery data: tied to your account, deleted when your account is deleted.
• Thuto AI chat transcripts: retained for up to 24 months to help us improve the product, then deleted or anonymised. You can request earlier deletion.
• Payment records: retained for as long as required by Botswana tax and accounting law (typically 7 years).
• Log data: typically up to 90 days.

Depending on where you live, you may have the following rights over the personal data we hold about you:

• Access — ask for a copy of your data.
• Correction — ask us to fix anything inaccurate.
• Deletion — ask us to delete your account and associated data.
• Portability — ask us to provide your data in a portable format.
• Objection — object to certain processing, including direct marketing.
• Withdraw consent — where we rely on your consent, you can withdraw it at any time.
• Complain to the relevant data protection authority. In Botswana this is the Information and Data Protection Commission. If you are in the European Economic Area or the UK, you can contact your national supervisory authority.

To exercise any of these rights, email hello@studible.co.bw. We will respond within 30 days.

Some of our service providers (notably the AI model providers and our cloud infrastructure) are located outside Botswana. When we transfer personal data to these providers, we rely on the safeguards they offer (such as Standard Contractual Clauses, where applicable) and only transfer what is needed to deliver the service.

We use appropriate technical and organisational measures to protect your data, including encryption in transit (HTTPS), encryption at rest for sensitive fields, access controls, and audit logging. No system is 100% secure, so please do use a strong password and keep it private. If you suspect your account has been compromised, email us immediately.

We may update this policy as the service evolves or as the law changes. When we make a material change, we will update the "Last updated" date at the top and, where appropriate, notify you by email or in the app.

If you have any questions about this policy or how we handle your data, please get in touch.

Email: hello@studible.co.bw
Address: Placeholder — Noetic Labs registered address, Botswana.